Same-day delivery across the South BayCourier delivery 10am–6pm daily

Terms of sale

Last updated October 26, 2026

These terms apply to every order placed with Opus Caviar LLC (“Opus Caviar”, “we”) at opuscaviar.com.

The product

We sell Imperial Ossetra sturgeon caviar (Huso dauricus × Acipenser schrenckii · Farm-raised · Product of China · Repacked in California), malossol and unpasteurized, in 30g, 50g, 125g, 250g and 500g tins at $1.50 per gram. Ingredients: sturgeon roe, salt. Contains: fish (sturgeon).

Where and when we deliver

  • We deliver by local courier only, to Cupertino, Sunnyvale, Mountain View, Los Altos, Los Altos Hills, Saratoga, Monte Sereno, Los Gatos, Campbell, Santa Clara, San Jose, parts of Palo Alto. In San Jose: Downtown, Willow Glen, Cambrian, Santana Row and the airport area. The courier quote for your exact address decides whether we can reach it; we don’t accept orders, including gifts, for addresses outside that area.
  • Deliveries run every day from 10am to 6pm. Orders placed by 5:30pm can go out the same day; orders placed later, or before 10am, go out from 10am on the delivery day. The arrival time we show is an estimate from the courier, not a guarantee.
  • You can also choose a one-hour window up to six days ahead. We book the courier to arrive within that window.
  • We do not ship by mail or parcel carrier and do not sell through marketplaces.

Courier fee

The courier fee is a live quote from our delivery partner, charged without markup. You never pay more than the fee shown when you place your order. With Apple Pay or Google Pay, the fee shown in the wallet is for your ZIP code; if the quote for your street is lower, you pay the lower fee.

Payment

  • Payments are processed by Stripe. For same-day and next-day orders your card is authorized when you order and charged when the courier is booked. Scheduled orders and corporate orders are charged when you place them.
  • If you choose to save a card, Stripe stores it securely; we never see or store full card numbers. You can remove a saved card in Account.

Reservations before we open

Before our launch day you can reserve an order. We save your card with our payment processor (Stripe) and charge nothing. On the launch day we charge the order total, including the courier fee you saw, when your order leaves us, and deliver it that day. You can cancel a reservation at no cost before then by emailing us. If your card can’t be charged, we contact you before delivering.

Receiving your order

If no one answers, the courier leaves it at your door and sends a photo. Refrigerate promptly. All sales are final. Please give accurate drop-off instructions (gate codes, concierge). If you pay with Apple Pay or Google Pay, we ask the courier to hand it over if someone answers and otherwise leave it at the door; you can change the instructions on your order page. Caviar is packed on ice that keeps it at 28–32°F for about 12 hours; refrigerate it as soon as it arrives and enjoy within 48 hours of opening.

Gifts and corporate orders

For a gift we text the recipient about the delivery (or, if you keep it a surprise, only when the courier is close) and never show them prices. Corporate orders cover five or more recipients in our delivery area, are paid by card in full when placed, and each recipient’s delivery is handled separately; if we can’t deliver to one of them, we refund that recipient’s share, including its courier fee.

Changes and cancellations

Caviar is a fresh, perishable food, so we cannot accept returns and all sales are final once the courier is booked. If you need to change or cancel an order before then, email us right away; we’ll do our best but can’t guarantee it. If we cannot fulfil an order (for example, a size sells out, no courier is available, or a courier can’t complete the delivery and we can’t send another), we cancel it and refund the full amount, including the courier fee, to your original payment method.

Accounts and text messages

There are no passwords: you sign in with a 6-digit code we text to your mobile number. We text order and delivery updates to the buyer and, for gifts, the recipient, and sign-in codes when you ask for one. We don’t send marketing texts. Message and data rates may apply. Reply STOP to opt out, or HELP for help.

Contact

Opus Caviar LLC · San Francisco, California · hello@opuscaviar.com